To start your claim process, please follow these instructions:

  1. Log on to https://www.MovingClaims.net.
  2. Click on the tab “Register Your Moving Claim”
  3. Make sure you have the following information when registering your case:
    • Your brokerage company’s legal name (optional, if booked with a third party)
    • Your moving company’s legal name
    • Your full name as it appears on the Bill of Lading (contract)
    • Your full current address
    • A valid phone number
    • A valid email address

Once we receive your information online, we will promptly send you a Claim Acknowledgment Confirmation Notice via email. This notice confirms that we have received and recorded your claim or complaint in our electronic system. Please remember to check your junk or spam folders for our email confirmation.

HOW CAN I CHECK THE PROGRESS / STATUS OF MY CLAIM? 

To check the progress or status of your claim, please contact us via email at Support@MovingClaims.net. All communication regarding your claim will be conducted through email or mail. In certain circumstances, we may reach out to you by phone to gather additional information or clarify details regarding your claim.

We highly recommend adding Support@MovingClaims.net to your contact list. This will ensure our emails are delivered directly to your inbox and not sent to your spam folder, guaranteeing prompt and efficient communication.

How Long Does the Process Take?

For Local Moves: Since there are no specific time limitations regulated by different states, we treat local/intrastate moves as interstate moves (120 days) to ensure claims are adjusted in a timely manner. Local/intrastate moves in California are reviewed within 30 days, as required by the California PUC.

For Interstate Moves: Your carrier has 120 days to provide a settlement offer for your claim from the date your complete claim and all required documents are received in their office. If claims can’t be settled or denied within that time, an extension notice must be sent to the customer every consecutive 60-day period. MovingClaims.net, as the assigned third-party claims company, follows the same requirements as your carrier. However, we strive to offer a speedy resolution as part of our customer service.

We apologize for any inconvenience and wish you the best in your new location!